Return Policy

GENERAL RETURN POLICY

Return Window

Customers may request a return for eligible items within 14 calendar days of the carrier-confirmed delivery date. This timeframe is strict and non-negotiable unless otherwise stated by the Company in writing.

Eligibility Requirements

To qualify for return consideration, all of the following conditions must be met:

  • Item must be in New Condition.
  • Item must be unopened, never powered, never mounted, and never installed.
  • Item must include all Original Packaging and materials.
  • Customer must obtain a valid RMA Form prior to shipping the item back.
  • Customer must provide photo documentation of the item and packaging before approval.
  • Item must be shipped within 7 days of RMA approval.
  • Customer is fully responsible for the item until it is delivered back to the Company.

Restocking Fee
All approved returns are subject to up to a 20% restocking fee, at the Company’s sole discretion.

Non-Refundable Charges:

  • The following are never refundable, under any circumstances:
  • Original shipping charges
  • Insurance fees
  • Package protection fees
  • Any third-party fees paid to carriers or processors

Return Shipping Responsibility

Customer is solely responsible for all return shipping costs. If the item is lost, damaged, stolen, mishandled, or improperly packaged during return transit, the customer remains 100% financially liable.

USED ITEM EVALUATION POLICY

Any returned item that is opened, used, mounted, installed, or otherwise not resellable as new will be classified as Used Condition, solely at the Company’s discretion.
Used items do not qualify for standard returns or exchanges.

For used items the Company may, at its discretion:

  • Issue up to 50% store credit, based on condition, or
  • Decline the return entirely and require the customer to pay return shipping back to them.
  • Misrepresentation of product condition may result in refusal, forfeiture, or additional fees.

RETURN AUTHORIZATION (RMA) REQUIREMENTS

No return will be accepted without a valid Return Authorization Form.

Customers must request an RMA via:

  • Website return form.
  • Email to sales@dbscaraudio.com
  • Phone at 800-927-9390
  • Social media messages are not valid methods of communication.
  • RMA approval is not a guarantee of refund. All returns are subject to inspection.
  • Unauthorized returns may be refused or subject to additional fees.

SHIPPING & CUSTOMER RESPONSIBILITY

Customer is solely responsible for the item until it is delivered to the Company.

The Company strongly recommends purchasing shipping insurance. If the customer declines insurance, they assume all risk.

The Company does not require signature service; the customer may elect to use it.

The Company may offer purchase of a return label, but the customer remains fully liable for item condition and loss/damage.

INCORRECT ADDRESS / DELIVERY ISSUES

Customer is responsible for providing accurate and complete shipping information.

Any delivery issue caused by customer error (including incorrect address, incomplete address, failed signature delivery, or failure to retrieve package) is 100% the customer’s responsibility.

Customer is liable for:

  • Redirect fees
  • Re-delivery fees
  • Return-to-sender charges
  • Reshipping costs
  • Any carrier-imposed fees

No refunds will be issued for orders returned due to customer error unless processed under the standard return policy and subject to all applicable fees.

REFUSED OR RETURNED-TO-SENDER PACKAGES

If a customer refuses delivery or the package is returned to the Company:

  • Original shipping charges are non-refundable.
  • Customer is responsible for all return shipping and carrier fees.
  • A Refused Package Fee of up to 50% may apply.
  • Refunds are not guaranteed and will follow the Used Item Evaluation Policy if packaging is compromised.

ABANDONED RETURNS

If an item is deemed ineligible for return and the customer refuses to pay reshipping:

  • Customer has 14 days to pay for the return shipment.
  • After 14 days, the item is deemed abandoned.
  • The customer forfeits all ownership rights.
  • The Company assumes full ownership of the abandoned item.
  • No refund, credit, or compensation will be issued.

STORE CREDIT POLICY

Store credit is non-transferable, non-refundable, and may only be used toward future purchases at DBs Car Audio.

Store credit will not be converted into cash, chargebacks, or external refunds.

DOCUMENTATION REQUIREMENTS

The Company may require the customer to submit:

  • Photos
  • Videos
  • Serial number verification
  • Packaging images
  • Testing evidence
  • Carrier documentation

Missing documentation may delay or void approval.

The Company may record or photograph the unboxing and inspection of all returned items.

RIGHT TO MODIFY POLICY

DBs Car Audio reserves the right to update, revise, or modify this policy at any time without prior notice.

The version posted on the website at the time of return, exchange, or dispute will govern the transaction.

CUSTOMER ACCEPTANCE STATEMENT

By placing an order with DBs Car Audio, the customer:

  • Acknowledges they have read, understood, and agreed to this policy in full.
  • Accepts full responsibility for compliance with this policy.
  • Waives any claim of ignorance or non-receipt of policy terms.
  • Understands that submitting a return, exchange, or cancellation request constitutes full acceptance of all terms herein.